Administrative Apprentice
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Company: Franks Portlock Consulting
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Location: Burton-on-Trent, DE14 3NT
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Business, Administration, Finance and Law
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Ref: VAC-01398
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Application Deadline Date: 30/09/2026
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Start Date: 16/11/2026
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Positions Available: 1
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Working Week: Monday - Friday 9:00am - 5:00pm, with 30 mins for lunch.
Brief Description
The main purpose of the apprentice role is to support the running of the office, deliver excellent customer service to clients and produce client reports within appropriate timescales. You will be supporting a full time administrator who will be your mentor for the apprenticeship.
Qualifications Required
Level 2 Administration or Suitable Experience
Personal Qualities
• Willing to complete work to the best standard possible
• Effective team member
• Good communicator
Skills Required
• Good teamwork skills
• Ability to work quickly and accurately
• Focused on completing and finishing projects
• Excellent communication skills
• Ability to work under pressure
• A flexible approach to work
• A positive, flexible and adaptable approach to changing job role
• Good knowledge of IT and Microsoft Office systems
• Numerate and literate
Training to be Provided
Level 3 Business Administrator apprenticeship standard (can include Level 2 elements if required)
Level 2 Functional Skills in maths and English (if required)
This apprenticeship is delivered through a combination of Work Based Assessment and day/block release. The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested.
Future Prospects
Full-time position available with the potential to be eventually becoming a full-time member of the administrative team.
Vacancy Detail
Duties to include:
• Completing reports within the appropriate timescales
• Uploading and downloading data to and from the tablet to the in-house system.
• Data entry into in-house system and clients inhouse systems: Mark One TEAMS, SharePoint, Xero, etc.
• Formatting of individual Water Hygiene survey reports
• Matching reports with results from analytical certificates.
• Completing reports / turning reports into pdf’s /e-mailing reports to respective clients.
• Scheduling and arranging appointments by liaising with clients
• Being the first point of contact for customer enquiries; aiming to deliver excellent customer service while resolving queries in a timely manner
• Scheduling works for Water Hygiene Technicians and Surveyors to complete on a daily basis
• Logging customer enquiries to the inhouse system
• Creating letters and communication materials and sending to clients
• Organise accommodation arrangements
• Keeping the office clean and tidy
• Any ad-hoc duties.
Other Information
Wage rising to £10.85 or £12.71per hour in year two (Age dependant).