Apprentice Customer Service and Tele-Sales
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Company: Uniq Recycling Ltd
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Location: Burton on Trent, DE14 1QA
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Business, Administration, Finance and Law
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Ref: VAC-01383
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Application Deadline Date: 18/09/2026
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Start Date: 19/10/2026
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Positions Available: 2
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Working Week: 8.30 am to 4.30 pm Monday to Thursday, 8.30 to 4pm Friday
Brief Description
You will support the sales team in a customer focused role, talking to customers with regards to any items for recycling, liaising with IT departments within businesses. This role is a great step into sales and will include a large aspect of tele-sales. You will deliver a positive customer services experience and building long term relationships.
Qualifications Required
GCSE Maths and English at Grade 4/C or above (Apprentices lacking these qualifications must gain them before taking the end point assessment).
Personal Qualities
• Confident
• Resilience and determination
• Self-motivated
• Excellent time management
Skills Required
• Good communication skills
• professional telephone manner
• strong written communication for delivering emails
• Good organisation skills
Training to be Provided
Level 2 Customer Service Practitioner apprenticeship standard
Level 1/2 Functional Skills in maths and English (if required)
This apprenticeship is delivered through a combination of Work Based Assessment and day/block release. The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested.
Future Prospects
Opportunity to develop with a sales role to a business development role.
Vacancy Detail
Your day-to-day duties will include:
• Tele-sales including cold calling and other customer service elements focusing on understanding and identifying business needs.
• You will work with the business to move the process through, eventually leading to full account management and keeping the database up to date with new leads and working with current accounts for future business opportunities.
• You will be responsible for maintaining a data-base and data cleansing as required.
• You will work with the sales team to identify new opportunities for business.
• Working within the sales and business development team, you will be responsible for making calls to organisations to identify whether they have any IT related items for recycling.
Other Information
Opportunities to work flexibly at home.