Apprentice Sales Support Administrator

Specific Accountabilities

1. Fundamentals of the Job
• Answer all calls coming into the office within 3 rings in a professional manner.
• Always promote Health & Safety in the workplace, displaying excellent personal safety and challenging others when unsafe behaviour is observed. This extends to ensuring all reports are aware of and behave in accordance with the company Health & Safety guidelines.
• Provide and implement own solutions for process improvements for current quoting procedures, to improve efficiencies and instil a continuous improvement culture, alongside the Commercial office manager.
• To monitor email enquiries in the Technical sales inbox.
• Be able to identify product codes, price accurately and advise of stock availability and discounts to all customers.
• Establish and maintain effective, professional, working relationships with co-workers, supervisors and customers.
• Able to read workings drawings once training is provided.
• Log technical enquiries on to our CRM system in a timely and accurate manner, with as much detail as possible.
• Accurate and efficient data entry of drawings provided by Tender documents eventually progressing to be able to specify the correct products independently.
• Undertake routine administrative tasks.
• Ask for support immediately when you sense you are uncertain in your response/work.
• Ensuring everyday personal filing is done on a daily basis and accurately.
• Provide basic (progressing to intermediate) technical support to customers and the internal sales team.
• Possess product knowledge to an extent to be able to answer queries to customers and in-house once training is provided.
• Possess knowledge to an extent to be able to do comparisons to customers and in-house once training is provided.
• Possess knowledge to an extent to be able to do pricing for customers and in-house once training is provided.
• Maintain a tidy, organised and safe work area.

2. Team Effort
• Demonstrate a team focused approach to work by working closely with your colleagues and by providing support where required, irrespective of office location.
• Demonstrate effective communication and appropriate behaviours with your team members and work colleagues.
• Highlight to your line manager any training requirements you have which would enable you to undertake your job safely, efficiently and effectively.
• Ensure that all necessary resources, tools and equipment are available to have you do your job and ensure these tools and equipment are cared for and maintained.
• Develop a quality culture of ‘zero tolerance’ within your department by ensuring:
o Compliance with all company procedures and processes.
o Ongoing identification and correction of non-conformance.
o Ongoing identification and correction of underperformance.
o Employees use the term ‘quality’ in their daily tasks.

3. Personnel and Training
• Ensure you are familiar with your Job Description and the Key Performance Indicators (KPI’s) that relate to your position.
• Highlight to your line manage any training requirements you have which would enable you to undertake your job safely, efficiently and effectively.
• Ensure you are trained in the safe use of all resources and equipment.
• Comply with all necessary legislation and company policies.

4. Customer Service Culture
• Uphold our customer service culture where the customer always comes first. This includes customer service culture for our internal customers.
• Ensure that our telephone handling procedures are efficient, effective and that you professionally direct calls, record and pass on messages.

As the company expands and due to ongoing changes in market conditions and the business environment, it is a requirement of the position to undertake any other reasonable task related to the position you hold.