Apprentice GP Receptionist

Company: Dr P Harrison, Dr M Hannon & Dr A Clegg T/A Woodville Surgery
Location: Swadlincote, DE11 7JE
Type: Apprenticeship
Salary: Apprenticeship Minimum Wage
Sector: Business, Administration, Finance and Law
Ref: VAC-01340
Application Deadline Date: 31/07/2026
Start Date: 07/09/2026
Positions Available: 1
Working Week: Mon-Fri. Morning and afternoon shifts between 8am-6:30pm.

Brief Description

Looking to start your career in healthcare? Join our welcoming team as an Apprentice GP receptionist and gain hands-on experience in a busy NHS general practice. You will develop valuable administration, customer service, and communication skills while working towards a recognised qualification and making a real difference to patients every day.

Qualifications Required

Level 2 Administration or Suitable Experience

Personal Qualities

• Friendly, approachable, and welcoming.
• Polite and respectful when dealing with patients, colleagues, and visitors.
• Reliable, punctual, and committed to attending work and training.
• Willing to learn and develop new skills.
• Professional and able to maintain confidentiality.
• Positive attitude with a genuine desire to help others.
• Calm and resilient when working in a busy environment.
• Good listener with the ability to follow instructions.
• Flexible and adaptable to changing priorities.
• Honest, trustworthy, and able to work responsibly as part of a team.

Skills Required

• Good communication skills and confidence speaking to a range of people.
• Friendly, polite, and professional manner.
• Basic IT skills, including using email and Microsoft Office applications.
• Good attention to detail and accuracy.
• Organised and able to manage tasks effectively.
• Willingness to learn new skills and take on feedback.
• Ability to work as part of a team.
• Good timekeeping and reliability.
• Ability to remain calm when working in a busy environment.
• Understanding of the importance of confidentiality.

Training to be Provided

Level 3 Business Administrator apprenticeship standard (can include Level 2 elements if required)
Level 2 Functional Skills in maths and English (if required)

This apprenticeship is delivered through a combination of Work Based Assessment and day/block release. The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested.

Future Prospects

Upon successful completion of the Level 3 Business Administrator Apprenticeship, there may be an opportunity to secure a permanent position within the practice, subject to organisational requirements. The skills and experience gained will also provide an excellent foundation for further career development within GP primary care, NHS administration, or wider healthcare services.

Vacancy Detail

As an Apprentice GP Receptionist, you will play an important role in supporting patients and helping the practice run smoothly. You will receive full training and support throughout your apprenticeship while working alongside experienced colleagues in a friendly healthcare environment.
Your duties may include:
• Welcoming patients and visitors and providing a professional and friendly first point of contact.
• Managing incoming telephone calls and assisting patients with appointments and general enquiries.
• Registering new patients and maintaining accurate patient records.
• Processing repeat prescription requests and assisting with administrative workflows.
• Scanning, filing, and coding medical correspondence using clinical computer systems.
• Communicating effectively with patients, healthcare professionals, and external organisations.
• Supporting the team with a variety of administrative duties to ensure the efficient running of the surgery.
• Following policies and procedures, including patient confidentiality, safeguarding, information governance, and data protection requirements.
Throughout the apprenticeship, you will gain valuable experience in healthcare administration, customer service, teamwork, communication, and information technology while working towards a Level 3 Business Administrator Apprenticeship.

Other Information

The role involves dealing with confidential patient information and applicants will be expected to always maintain strict confidentiality. The successful candidate will be required to complete mandatory training as part of their employment. Due to the nature of general practice, the role can be busy and fast-paced, requiring excellent communication and organisational skills. Parking is available and the surgery is accessible by public transport.