Office Administrator Apprenticeship
-
Company: Midland Fire Security Services Ltd
-
Location: Burton on Trent, DE14 1PX
-
Type: Apprenticeship
-
Salary: Apprenticeship Minimum Wage
-
Sector: Business, Administration, Finance and Law
-
Ref: VAC-01337
-
Application Deadline Date: 22/07/2026
-
Start Date: 04/09/2026
-
Positions Available: 1
-
Working Week: Monday to Friday – 8.30am-4.30pm, with half an hour lunch.
Brief Description
Join our fire and security team as an Office Administrator Apprentice, supporting our busy helpdesk with calls and enquiries, sending customer certification, scheduling engineer visits, and assisting with meetings and general admin. You’ll also receive training to build your knowledge of life safety systems.
Qualifications Required
Level 2 Administration or Suitable Experience
Personal Qualities
• Friendly, approachable, and confident when speaking with customers and colleagues
• Willing to learn and motivated to develop new skills
• Reliable, punctual, and able to take responsibility for their work
• Calm under pressure and able to adapt when plans change curious and interested in understanding how life safety systems work
• A team player who is happy to support others when needed
• Professional attitude with a positive, can do approach
Skills Required
• Good communication skills, both written and verbal
• Confident using a computer and willing to learn new systems
• Strong organisational skills with the ability to prioritise tasks
• A positive telephone manner and willingness to speak with customers
• Basic understanding of email and Microsoft Office (Outlook, Word, Excel)
• Ability to follow instructions and work accurately
• Willingness to ask questions and seek support when needed
• Good attention to detail, especially when handling customer information
Training to be Provided
Level 3 Business Administrator apprenticeship standard (can include Level 2 elements if required)
Level 2 Functional Skills in maths and English (if required)
This apprenticeship is delivered through a combination of Work Based Assessment and day/block release. The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested.
Future Prospects
Upon successful completion of the apprenticeship, there is a strong possibility of progressing into a full‑time Office Administrator role within the company. As your knowledge of fire and security systems grows, you may also have opportunities to develop into specialist areas such as compliance administration, scheduling and operations support. Long‑term, there is potential to advance into roles such as Service Coordinator or Technical Administrator, depending on your interests and performance.
Vacancy Detail
As an Office Administrator Apprentice in our fire and security company, you’ll play a key role in supporting our busy operations team. No two days will look the same — you’ll be the first point of contact for customers, help keep engineer schedules running smoothly, and support the wider team with essential administrative tasks. This is a hands on role where you’ll gain valuable experience while building your knowledge of life safety systems through dedicated training.
Typical duties may include:
• Handling incoming calls to our main line and managing enquiries through our central inbox
• Sending certification and documentation to customers and updating records accurately
• Supporting engineer diaries, scheduling jobs, and helping coordinate daily workloads
• Taking part in internal meetings, including taking minutes when required
• Completing general administrative tasks to support the smooth running of the office
• Participating in training to develop an understanding of fire and security systems
You’ll be joining a supportive team where you’ll learn how a fast paced technical service business operates, develop strong organisational and communication skills, and gain confidence in delivering excellent customer service.