Riviera Travel Career Discovery Apprentice
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Company: Riviera Tours Ltd t/a Riviera Travel
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Location: Burton on Trent, DE14 1SP
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Type: Apprenticeship
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Salary: £19,240.00 per year
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Sector: Business, Administration, Finance and Law
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Ref: VAC-01313
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Application Deadline Date: 04/05/2026
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Start Date: 01/09/2026
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Positions Available: 5
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Working Week: Monday to Friday
Brief Description
Join our newly launched Career Discovery Programme! A 24-month rotational apprenticeship that offers you a unique opportunity to explore the world of travel. You will rotate through four key areas of our business - Customer Service, Operations, Sales, and Transport giving you a deep understanding of how a travel company runs behind the scenes.
Qualifications Required
Level 2 Administration or Suitable Experience. GCSE Maths and English at Grade 4/C or above.
Personal Qualities
• A genuine interest in the travel industry — Whether you’re passionate about customer service, operations, or logistics, we want to hear about your love for travel.
Skills Required
• Previous work experience in customer service or administration is a plus (especially in travel, retail, or hospitality!).
• Strong communication skills — You’ll be interacting with customers and team members, so being comfortable with clear, professional communication is key.
• Attention to detail — Whether it's bookings, emails, or documents, accuracy matters!
• Basic IT Skills — Familiarity with Microsoft Office or similar tools (don’t worry, you’ll learn more on the job!)
Training to be Provided
Level 3 Business Administrator apprenticeship standard (can include Level 2 elements if required)
Level 2 Functional Skills in maths and English (if required)
This apprenticeship is delivered through a combination of Work Based Assessment and day/block release. The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested.
Future Prospects
At the end of the programme, you'll have the opportunity to either continue in a rotational role or step into a permanent position that best matches your strengths and passions.
Whether you shine in customer care, thrive in fast-paced sales, excel behind the scenes in operations or transport, or discover a unique fit elsewhere in the business — we'll help guide you toward the path that suits you best.
This isn’t just about learning the ropes — it’s your chance to kick-start an exciting career in the travel industry and find where you truly belong.
Vacancy Detail
Embark on your travel career with Riviera Travel’s Apprenticeship Programme! This isn’t just an apprenticeship it’s your ticket to discover the world of travel from the inside out, earn a nationally recognised qualification, and explore where your future could take you.
What is it?
A full-time, paid apprenticeship designed to give you a 360° view of the travel industry. You’ll rotate across Customer Service, Sales, Operations, and Transport, building skills and confidence as you go and finish with a Level 3 Business Administrator qualification under your belt.
No two days are the same. One day you could be helping a guest book their dream holiday, the next you might be working to ensure they have a seamless 5-star experience or stepping in to solve unexpected issues with confidence and care.
Customer Service
Be the calm, helpful voice at the other end of the line. You’ll support guests post-booking helping with room and flight requests, cancellations, or travel documents always delivering five-star service with a smile.
Sales
Get to know our holidays inside-out and match guests with their dream trip. You’ll build rapport, answer enquiries, and turn interest into bookings whether on a call, by email, or via live chat all while working towards personal and team targets.
Transport
Behind every great holiday is great planning. You’ll liaise with airlines, manage group bookings, seat allocations, and assist with schedule changes. This rotation offers a real insight into the detail and pace of coordinating complex travel.
Operations
Make sure everything runs like clockwork. You’ll help prepare tours and cruises, support Tour Managers and Cruise Directors, and jump into action when unexpected issues arise while guests are travelling.
A typical week could include:
• Answering calls and emails from customers, providing helpful and professional support
• Assisting with bookings, travel documents, and special requests in our Customer Service and Sales teams
• Learning how we arrange group travel and liaising with airlines to ensure smooth journeys in the Transport team
• Supporting the preparation of tours and cruises, and helping resolve live issues with guests or suppliers in the Operations team
• Attending team meetings, supporting ongoing projects, and developing your communication and organisational skills
This is an exciting opportunity to join a passionate and friendly team, develop your confidence, and build a solid foundation for your future in travel or business administration.
By the end of your apprenticeship, you’ll have the experience, skills and qualification to take the next step in your career and we’ll help you explore the opportunities available right here at Riviera Travel.
What you’ll get:
• A Level 3 Business Administrator qualification
• Hands-on experience across four different departments
• Regular mentoring, feedback, and personalised development
• A clear path to grow within the business post-apprenticeship
• The chance to work for an award-winning travel company, surrounded by people who love what they do
Why choose Riviera?
• Award-winning company with a reputation for excellence
• Supportive culture where everyone matters
• Real responsibilities from day one you’re not just making tea!
• Mentoring and development to help you grow professionally and personally
• A qualification that sets you up for the future
Whether you're leaving education, starting fresh, or looking for a new challenge, this is your chance to build a career you’ll love.
Applications are now open. Join us on the journey.