Apprentice Customer Service and Social Media Assistant
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Company: Harris Training & Consulting Ltd T/A Digital Consultancy Services (DCS)
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Location: Swadlincote, DE11 9DA
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Business, Administration, Finance and Law
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Ref: VAC-01055
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Application Deadline Date: 27/10/2024
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Start Date: 28/01/2025
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Positions Available: 1
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Working Week: Monday-Friday 10am-4pm
Brief Description
Join Digital Consultancy Services as an Apprentice Customer Service and Social Media Assistant and embark on a journey to deliver exceptional service to our clients. Dive into a dynamic environment where you'll engage with customers across various channels, providing support and assistance while gaining exposure to the digital marketing landscape.
Qualifications Required
GCSE Maths and English at Grade 2 or above, OR a relevant Grade 1 Functional Skills qualification. Apprentices lacking these qualifications must gain them before taking the end point assessment.
Personal Qualities
• Positive and pro-active attitude.
• Openness to feedback and a commitment to personal and professional development.
• Team player mentality, willing to collaborate to achieve shared goals.
• A dedication to treating all clients with respect.
• Professional presentation, reflecting personal pride in the role and Digital Consultancy Services.
• Creative thinker and flair for design.
Skills Required
• Strong interpersonal skills, including active listening and effective communication.
• Ability to adapt communication style to meet the needs of diverse clients and situations.
• Organisational skills to manage workload, prioritise tasks, and meet deadlines.
• Patience, empathy, and a customer-centric approach to problem-solving.
• Willingness to learn and develop new skills in a fast-paced environment.
Training to be Provided
Level 2 Customer Service Practitioner apprenticeship standard
Level 1/2 Functional Skills in maths and English (if required)
This apprenticeship is delivered through a combination of Work Based Assessment and day/block release. The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested.
Future Prospects
Upon completing the apprenticeship, you'll have the foundation to pursue various career paths within customer service, media and marketing and related fields. For the right candidate, support and development opportunities are available within Digital Consultancy Services for further/higher education.
Vacancy Detail
As an Apprentice Customer Service Practitioner at Digital Consultancy Services, you'll play a pivotal role in ensuring our clients receive outstanding service:
• Interact with clients through multiple communication channels, including face-to-face, telephone, email, and social media.
• Assist with enquiries, payments and problem resolution, demonstrating patience and empathy in every interaction.
• Understand client needs and deliver tailored solutions, contributing to a positive customer experience.
• Learn about Digital Consultancy Services’ core values and culture.
• Utilise interpersonal and communication skills to build rapport with clients, establish trust, and manage expectations effectively.
• Demonstrate personal organisation and time management to prioritise tasks and meet service level agreements.
• Handling the on-boarding process with new clients.