Customer Service Apprentice
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Company: Castle Medical Group
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Location: Ashby de la Zouch, LE65 2LP
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Business, Administration, Finance and Law
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Ref: VAC-00967
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Application Deadline Date: 14/07/2024
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Start Date: 16/10/2024
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Positions Available: 1
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Working Week: Hours per week over 5 days (Monday to Friday) between the hours of 7.30am and 6.30pm on a rota basis
Brief Description
This is an exciting opportunity to work within a large, multi-disciplinary team in a busy Doctors Practice. We offer training on a variety of skills and experiences. You will work alongside your mentor who will offer support and advice on a daily basis.
Qualifications Required
GCSE Maths and English at Grade 4/C or above (Apprentices lacking these qualifications must be working towards them before taking the end point assessment.)
Personal Qualities
Able to stay calm
Good Communication Skills
Have a sense of humour
Work as part of a team
Listen to instructions
Skills Required
Administrative skills
Customer care skills
IT skills
Patience
Team working
Training to be Provided
Level 2 Customer Service Practitioner apprenticeship standard
Level 1/2 Functional Skills in maths and English (if required)
This apprenticeship is delivered through a combination of Work Based Assessment and day/block release. The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested.
Future Prospects
We have employed previous apprentices on a full time basis after their apprenticeship has been completed.
Vacancy Detail
Duties to include (but not limited to) ;
• Ensure an effective and efficient reception service is provided to patients & any other visitors.
• Deal with all general enquiries, explain procedures & make new and follow-up appointments.
• Receive and make telephone calls.
• Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours.
• Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
Other Information
There is an occasional late finish to 8pm on a shared rota. 28 days annual leave including Bank Holidays pro-rota.