Apprentice Customer Service Specialist

Company: Burton and South Derbyshire College
Location: Burton on Trent, DE14 3RL
Type: Apprenticeship
Salary: £19,240.00 per year
Sector: Retail and Commercial Enterprise
Ref: VAC-01254
Application Deadline Date: 07/10/2025
Start Date: 19/11/2025
Positions Available: 1
Working Week: Monday - Friday

Brief Description

Do you want to support a vibrant and growing department within Burton and South Derbyshire College (BSDC)? An exciting opportunity has become available to work within the Business Development & Employability team.

Qualifications Required

Level 2 Customer service or suitable experience

Personal Qualities

• Friendly & approachable manner
• Good time management
• Team player
• Eager to learn new skills to aid personal development

Skills Required

• A good understanding of Microsoft Office suite.
• Excellent communication skills, verbal & written.
• Able to work in a fast-paced environment.

Training to be Provided

Level 3 Customer Service Specialist apprenticeship standard
Level 2 Functional Skills in maths, English and ICT (if required)

This apprenticeship is delivered through a combination of Work Based Assessment and day/block release. The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested.

Future Prospects

Upon successful completion of this apprenticeship, there is a possibility of a permanent position within BSDC.

Vacancy Detail

The role within the Business Development team is to provide support to employers by offering effective customer service, administration, and co-ordination of processes for both internal and external customers, helping to drive our growth strategy.

Day-to-day responsibilities will include:
• Engaging with customers daily in a polite, professional manner.
• Assisting customers with all queries regarding advice and general customer service queries.
• Collaborate with team members and different departments
• Make calls to employers to engage them with our Apprenticeship provision and make appointments for the Key account team.
• Maintain and then accurately update the College’s data management systems with relevant information.
• Maintain and track auditable paperwork, ensuring accurate completion.
• Arranging and co-ordinating meetings, including room bookings, car park facilities, catering etc

Other Information

The successful applicant will be required to complete a DBS. There are benefits to working at BSDC including 25 days annual leave excluding bank holidays and access to our gym, bistro and Innovations salon.