Sales and Customer Service Apprentice
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Company: Pugh & Sanders Limited
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Location: Burton on Trent, DE14 1DW
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Type: Apprenticeship
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Salary: £18,000.00 per year
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Sector: Retail and Commercial Enterprise
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Ref: VAC-01175
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Application Deadline Date: 10/07/2025
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Start Date: 01/08/2025
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Positions Available: 1
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Working Week: Monday to Thursday 08:30-17:00, Friday 08:30-16:00
Brief Description
Support the day-to-day sales activities of the business by delivering excellent customer service, handling customer orders, enquiries, queries and give support to the Sales department Team leader & Senior Management teams. Organising logistics & deliveries with the warehouse and purchasing team to ensure customers receive the correct goods on time.
Qualifications Required
Level 2 Customer service or suitable experience
Personal Qualities
• Excellent Communication Skills.
• Excellent time management skills.
Skills Required
• Excellent communications skills. Clear and confident telephone manner
• Organisation, individual initiative, flexibility, and time management
• Competent using Microsoft packages including Word, Excel, Outlook & PowerPoint
• Experience with stock & accounting software such as SAP or SAGE favourable
• Computer literate and can solve basic IT issues.
• GCSE’s Grade A*-C Maths & English
Training to be Provided
Level 3 Customer Service Specialist apprenticeship standard
Level 2 Functional Skills in maths, English and ICT (if required)
This apprenticeship is delivered through a combination of Work Based Assessment and day/block release. The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested.
Future Prospects
High potential of a full time post once Apprenticeship is complete. Good career progression through the company.
Vacancy Detail
Maintain and develop the customer base within the sales department, you will be integral to the continuation and growth of the customer base through a high standard of service-related activities.
Key responsibilities
• Develop new and existing customer relationships by offering excellent customer service.
• Identify opportunities for incremental sales and margin, communicating where necessary with External Sales & Management
• Answering sales and enquiry calls and emails.
• Processing sales quotations, sales orders & customer returns
• Sales Support to Vendor Managed Inventory
• Kit operations including Quotations, Kit Amendments, MRP, Productions Orders, BoM’s, booking in and releasing kits.
• Responding to customer queries in a professional and timely manner
• All project and key customer activity, including new customer tenders, developing customer accounts, maintaining customer Kanban, and labelling systems.
• Actioning customer queries and resolving account issues in a professional and timely manner.
• Customer Reports issuing and processing.
General responsibilities
• Helping with basic IT requirements, printing issues, labelling issues
• Checking/picking stock when needed
• Picking up colleague emails/ orders/ enquiries when needed.
• Holiday cover and support to other departments