Apprentice GP Practice Receptionist/Administrator
-
Company: Dr P Harrison, Dr M Hannon & Dr A Clegg T/A Woodville Surgery
-
Location: Swadlincote, DE11 7JE
-
Type: Apprenticeship
-
Salary: Apprenticeship Minimum Wage
-
Sector: Business, Administration, Finance and Law
-
Ref: VAC-01060
-
Application Deadline Date: 05/11/2024
-
Start Date: 22/11/2024
-
Positions Available: 2
-
Working Week: Full-time – Up to 37.5 hours per week, Mon-Fri. Morning and afternoon shifts between 8am-6:30pm
Brief Description
Join our friendly team at Woodville Surgery as an Apprentice GP Practice Receptionist/Administrator. You'll gain valuable skills in customer service, administration, and healthcare, while supporting the smooth running of our busy GP practice. This is a fantastic opportunity to start a career in healthcare, providing high-quality patient care.
Qualifications Required
Maths and English at grade 2 or a relevant grade 1 functional skills qualification. Apprentices lacking these qualifications must gain them before taking the end point assessment.
Personal Qualities
• Initiative: Proactively take on tasks and seek out ways to support the team and improve processes.
• Non-judgemental: Show respect and empathy towards all patients, regardless of their background or circumstances.
• Patience: Maintain composure and handle challenging situations calmly.
• Friendly and approachable: Build rapport with patients and create a welcoming atmosphere.
• Reliable and committed: Demonstrate a strong work ethic and dedication to patient confidentiality and data protection.
• Adaptability: Be open to learning new skills and embracing changes in a fast-paced environment.
Skills Required
• Communication skills: Ability to clearly convey information to patients, staff, and external services.
• IT skills: Competence in using basic IT systems, such as Microsoft Office, and willingness to learn new healthcare software.
• Attention to detail: Accuracy in processing prescriptions, managing patient records, and completing administrative tasks.
• Organisation skills: Ability to prioritize tasks, manage appointments, and handle multiple responsibilities effectively.
• Customer care skills: Providing a friendly and professional service to patients and visitors.
• Problem-solving skills: Ability to resolve patient queries and support the team with day-to-day challenges.
• Administrative skills: Experience or interest in handling office tasks such as filing, scanning, and data entry.
• Number skills: Basic numeracy for tasks such as processing payments or checking information.
• Team working: Ability to collaborate with colleagues and contribute positively to the team's goals.
Training to be Provided
Level 2 Customer Service Practitioner apprenticeship standard
Level 1/2 Functional Skills in maths and English (if required)
This apprenticeship is delivered through a combination of Work Based Assessment and day/block release. The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested.
Future Prospects
Upon successful completion of the Level 2 Customer Service Practitioner apprenticeship, for the right candidate, there may be an opportunity for a permanent position within the practice. This could lead to further training and career development.
Vacancy Detail
You’ll be an essential part of our team, ensuring patients receive a high level of service and support. You’ll develop skills in customer service, administration, and the use of healthcare systems while working in a dynamic environment. Your main duties will include:
• Handling incoming telephone calls, managing appointments, and dealing with patient enquiries.
• Assisting with patient registration, processing repeat prescriptions, and managing patient records.
• Performing administrative tasks, such as scanning and coding correspondence, and supporting the team with daily office duties.
• Communicating effectively with patients, carers, staff members, and external services to ensure a positive patient experience.
• Following practice policies and procedures, including maintaining confidentiality and safeguarding personal data.
• Supporting the surgery team during busy periods and contributing to the overall smooth operation of the practice.