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Job Title : Apprentice Customer Care Representative/Business Administrator
Employer : Werner Co
Location : Burton on Trent, DE14 2DW
Position Type : Apprenticeship
Apprenticeship : Business administration Including Level 2 Delivery
Sector : Business, Administration, Finance and Law
Vacancy Reference : VAC-00221
Brief Description : In this role, you will work closely with sales management, inside and outside sales to provide excellence in admin support and customer care; including problem resolution, account relationship & development and technical support.


Qualifications Required : A*-C GCSE/Level 9-4 maths and English or equivalent and ICT.
Vacancy Detail : This self-motivated individual will be responsible for supporting the following objectives:

• Process enquires and requests from customers in a positive, efficient & professional manner, ensuring the Customer Care inbox is monitored and outstanding enquires are dealt with.
• Provide admin support to the Customer Care and Sales teams, where required.
• Assist the team with inbound calls at busier times if needed.
• Manage time effectively to support and meet the goals of the Sales, Customer Care and Sales Administration teams.
• Actively participate in all necessary training development programmes.
• Understand and adhere to corporate policies & procedures.
• Present a professional image at all times to customers, vendors, and other departments.
• Participate in special projects and/or provide support to project teams regarding improvements or changes to existing programs or implementation of new programmes.
• Ensure the accurate and timely processing of account order to cash activities.
• Actively communicate and work with the entire team to ensure a cohesive and productive environment.
• Other duties that are reasonably associated with the essential functions of the job.
Positions Available : 2
Working Week : Monday – Friday 9:00 – 17:00.
Salary : £ 13,500.00 (Annually)
Application Deadline Date : 25/04/2021
Possible Start Date : 24/05/2021
Personal Qualities : A positive and flexible approach to work
Motivated and enthusiastic
Good problem solver
Can show initiative
Customer focussed
Creative thinker
Skills Required : Multi-tasking; able to manage multiple projects
Good communication skills
Understands customer expectations
Works to meet defined goals & objectives
Understands and accepts change
Detail oriented
Able to adapt in a fast pace environment
Able to comprehend overall business objectives for the entire company
Strong written and oral communication
Computer literate with experience of Excel, Outlook, Word & PowerPoint
Future Prospects : The possibility of a full time post upon completing the apprenticeship.
Training to be Provided : Level 3 Business Administrator apprenticeship standard
Level 2 Functional Skills in maths and English (if required)

This apprenticeship is delivered through a combination of Work Based Assessment and day/block release.  The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested.
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