Apprentice Customer Service Representative
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Company: Werner Co
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Location: Burton on Trent, DE14 2DW
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Type: Apprenticeship
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Salary: £13,500.00 per year
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Sector: Business, Administration, Finance and Law
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Ref: VAC-00203
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Application Deadline Date: 09/06/2021
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Start Date: 01/07/2021
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Positions Available: 2
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Working Week: Monday ? Friday 9:00 ? 17:00.
Brief Description
The Customer Care Representative will work closely with sales management, inside and outside sales to provide excellence in customer care; including problem resolution, account relationship & development and technical support.
Qualifications Required
GCSE English and Maths Grade C/4, above or equivalent.
Personal Qualities
A positive and flexible approach to work
Motivated and enthusiastic
Good problem solver
Can show initiative
Customer focussed
Creative thinker
Skills Required
? Multi-tasking; able to manage multiple projects.
? Good communication skills
? Understands customer expectations.
? Integrates customer service in our culture.
? Works to meet defined goals & objectives.
? Understands and accepts change.
? Builds & maintains organizational relationships across functions.
? Detail oriented.
? Able to adapt in a fast pace environment.
? Able to comprehend overall business objectives for the entire company.
? Strong written and oral communication.
? Computer literate with experience of Excel, Outlook, Word & PowerPoint.
? A confident user of databases and reporting tools.
Training to be Provided
Level 2 Customer Service Practitioner apprenticeship standard
Level 1/2 Functional Skills in maths and English (if required)
This apprenticeship is delivered through a combination of Work Based Assessment and day/block release.? The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested.
Future Prospects
The possibility of a full time post upon completing the apprenticeship.
Vacancy Detail
Duties include;
? Receive and process customer calls, enquires and requests from start to finish in a positive, efficient & professional manner.
? Manage time effectively to support and meet the goals of the Sales, Customer Care and Sales Administration teams.
? Actively participate in all necessary training development programmes.
? Act as liaison on behalf of the customer and Werner to resolve problems both internally and externally.
? Understand and adhere to corporate policies & procedures.
? Present a professional image at all times to customers, vendors, and other departments.
? Participate in special projects and/or provide support to project teams regarding improvements or changes to existing programs or implementation of new programmes.
? Ensure the accurate and timely processing of account order to cash activities.
? Actively communicate and work with the entire team to ensure a cohesive and productive environment.
? Other duties that are reasonably associated with the essential functions of the job.
Other Information
Annual salary of ?13,500, raising to ?14,500 after the first year.
Qualification;
There could be an opportunity for a candidate to start the Advanced Level 3 Customer Service Specialist apprenticeship - if they have already obtained a level 2 equivalent.