Apprentice Patient Services Assistant (Medical Receptionist)

Key Duties and Responsibilities:

To provide a welcoming, friendly, polite reception service for all patients and visitors responding appropriately to queries and requests from patients.

To book appointments for patients, assessing and providing the patient with a clear and concise care navigation pathway to ensure they are seen by the correct healthcare professional. These appointments may be with doctor, practice sister, ANP or other speciality services.

To receive calls, taking messages and dealing with them in an appropriate and accurate manner, ensuring important details have been taken, including who is calling, what they are calling about and a contact number to ring them back on.

To handle all incoming calls efficiently and accurately and deal with emergencies promptly.

To ensure actions requested by doctors are undertaken in a timely and accurate manner.

To ensure patient notes, letters, results etc are filed/scanned accurately in the medical records/computerised records.

To have responsibility for a specific administration task that may include:
? Carrying out basic office tasks including photocopying of medical records.
? Ensuring all patient?s records are updated with the latest personal information and where applicable putting information on the office computer.
? Ensuring all claim forms, request forms, prescriptions etc. are accurately completed and signed before handing over to patients, hospitals, third parties etc.
? Ensuring new registrations are processed correctly and medical records are correctly sorted when received.
? Preparing medical records for patients leaving the practice and returning promptly to PCSE.

Other Specific areas of work:
Assist in ensuring the office has a professional appearance and provides a pleasant working environment.

Actively participate in practice activity, e.g. staff meetings, team training, knowledge sharing etc.

To photocopy as requested.

Record out going post.

To chaperone patients (if trained to do so)

To keep up to date with practice policies and procedures.

To carry out any other duties as instructed by the Office Manager, or their representative, to ensure the smooth running of the office.

The above list of duties and responsibilities is not intended to be exhaustive. The post holder may from time to time be asked, by the Partners or their representatives, to undertake other tasks commensurate with their grade and post.

Confidentiality:
All employees are subject to the requirements of the Data Protection Act and must maintain strict confidentiality in respect of patient records.